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Need an Appointment at the DMV? Do You Feel Lucky? New York Times

29.04.10

“There was no hope,” said Shana Mahaffey, who needed to renew her license. “I began in March trying to get an appointment online and by phone.”

After three weeks, she gave up and was prepared to travel to the Oakland D.M.V. Then on a lark she tried online for San Francisco one last time and was given an unexpected opening.

“It was like winning the lottery,” Ms. Mahaffey said.

Last week when her time slot arrived she walked into the branch on Fell Street, and 41 minutes later she had a license. Without an appointment, a D.M.V. employee said, the wait would have been hours.

Because of the state’s budget deficit, the number of personnel hours to manage California’s car culture has been reduced, while the workload has remained steady or increased. This has led to a shortage of resources at popular and convenient D.M.V. branches like San Francisco’s.

The D.M.V. processed 29.7 million licenses and identification cards statewide in 2009, up nearly 400,000 from 2008. But during the same period, to save money, the state has furloughed D.M.V. employees and closed offices the first three Fridays of each month, said George Valverde, director of the state D.M.V. “We’re losing about 15 percent of our available hours.”

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